Something wrong? Check the questions below first; if that doesn't help, write to us.
E-mail: info@okdyazilim.com
Please include the support number shown in the game under Settings → Support, your phone's model and the game's version. There is no account, so this number is how we find your game. We answer within a few working days.
Close the game and open it again; the store can take a few minutes to confirm. If it still isn't there, open the shop (the + next to your copper at the top right) and tap "Restore purchases". If that doesn't help, write to us with the order number from your receipt.
Your save moves with your phone's backup: Google backup on Android, iCloud or computer backup on iPhone. One-time purchases such as the starter pack and "No ads" come back with "Restore purchases".
The store took the payment, so the store makes refunds. App Store: reportaproblem.apple.com. Google Play: Play Store → Profile → Payments & subscriptions → Budget & history, then the order.
No. Rewarded videos play only when you tap a button that says what you'll get. After chapter 10 a short ad shows between chapters; the one-time "No ads" purchase removes it. No banners, and no ads while you play a wall.
In the EEA, the UK and Switzerland you can change your ad choices in the game under Settings → Ad choices. On iPhone, tracking is under the iPhone's Settings → Privacy & Security → Tracking. You can turn Analytics off in Settings.
Each reminder can be turned on or off in the game's Settings. The game sends at most one reminder a day, and none between 22:00 and 09:00.